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Retailers Frequently Asked Questions
Where can I buy your products?
Sweet Jubilee does not have any brick-and-mortar retail locations. We offer a small variety of gift boxes for purchase online through our website and all other products are sold through various retailers across the United States. Check out the Where Sold page on our website to find out where Sweet Jubilee products are being sold near you.
How do I place an order?
To place an order, please add all items to the shopping cart and securely check out. We accept payment by credit card, PayPal, or Shop Pay.
When will my order ship?
There is a date-picker feature included in checkout that allows you to choose what day you'd like your order to ship. If you choose the same date as when you place the order, expect order processing to take 1-2 business days prior to shipment.
Do you ship internationally?
No, we only ship within the United States.
What should I do if I receive wrong or damaged product?
Please contact us if you receive wrong or damaged product and we will do our best to ensure your satisfaction. Depending on the claim, we may issue a refund or reshipping for the order. See our Shipping Policy for additional information.
Are your products Kosher?
Yes, all of our products, besides our Krispie Cubes, are Kosher certified.
Wholesale Frequently Asked Questions
I’m a new customer. How do I place and pay for my first order?
Please request, complete, and return a credit application and provide a sales tax ID number (tax exempt certificate) prior to placing your first order as a new customer. All invoices will be emailed, so please make sure we have your accounting email on file. All orders should be emailed to orders@sweetjubilee.com and meet our $350 minimum. Standard terms are Net 30 with a 2% per month penalty for late payments. However, all new customers must pay via credit card (MasterCard, Amex, Visa or Discover) for their first order, or pay within the established terms after approval of a credit application.
Am I able to order more or less units than what’s included in a case?
No, we will not accept orders with more or less units than what’s included in a case.
Do you offer custom orders?
We generally do not accept custom orders, but you can inquire about private label agreements and pricing through sales@sweetjubilee.com.
When will my order ship?
We typically operate on a 2-week lead time. However, we recommend that you order well in advance of your desired ship date to ensure product availability. We reserve the right to close specific ship weeks or order ship dates based on our production capacity.
Do you ship internationally?
No, we only ship within the United States.
Can I use my UPS or FedEx account for shipping?
Yes, we will use a customer’s UPS or FedEx account number upon request.