E-Commerce Shipping Policy

Warm Weather Shipping

• Sweet Jubilee takes special care when shipping chocolate products to areas where temperatures exceed 70°F. Between mid-April and mid-October, or whenever temperatures are unusually warm, we use specialized packaging and shipping methods to help protect your products and ensure they arrive in excellent condition.
  
• Our double-insulation method includes foil-lined thermal bubble wrap surrounding the products, followed by eco-friendly recycled foam insulation inside the shipping carton. Reusable frozen gel packs are placed between the thermal bubble wrap and the recycled foam to help maintain a cooler temperature and prevent condensation from damaging the shipping carton. Our frozen gel packs remain effective for up to three days, depending on the outside temperature and shipping conditions.
  
• To help minimize the time your chocolate products spend in transit, we aim for deliveries within 1–3 days during warm-weather periods. Shipments may be held or adjusted when high temperatures, adverse weather, or other circumstances create a risk to product quality or disrupt carrier networks. We do not ship packages that would remain in transit over a weekend and may arrange Saturday delivery when appropriate.
  
• Because warm-weather shipping requires expedited service, specialized packaging, and additional cooling materials, please expect product pricing to be higher than normal as we take the necessary steps to prevent your chocolate from melting on its way to you.
  

Standard Terms

• All e-commerce orders will be processed and shipped as soon as possible. Shipping will typically occur next business day.
• Orders may be scheduled for a future ship date which will be honored provided they fall within all other policy requirements.
  
• To qualify for Next Day or 2 Day Air shipping, orders must be received by 12:00 pm EST (Monday - Friday). Next Day or 2 Day Air shipping must be selected as the shipping method for same day shipments.
  
• Street address is required for shipping. We cannot ship to PO boxes or APO boxes.
  
• Sweet Jubilee does not ship internationally. Hawaii and Alaska residents may select Next Day or 2 Day Air shipping.
• PLEASE NOTE: During times of high sales volume, discounts periods, and promotional timeframes, orders may take extra time to process. We do not ship on weekends or major holidays.

Shipping Rates

• Ground shipping is included free of charge with all e-commerce purchases.
  
• Next Day and 2 Day Air shipments are available for expedited shipping at a flat rate upcharge. Shipping rates for Next Day and 2 Day Air shipments may vary daily based on carrier rates. Exact upcharges will be reflected on the website shopping cart prior to check out.

Incorrect Shipping Information

• During the fulfillment process, we do our best to contact you if we happen across an “undeliverable address.” We define an “undeliverable address” as one that is not recognized by the carrier’s shipping system, and therefore, would not be delivered upon reaching the location. Sweet Jubilee is not responsible for incorrect shipping information provided by the customer. As a result, if an undeliverable address or inaccurate shipping information is provided, Sweet Jubilee is not responsible for the unreceived item.
  
• If a carrier is unable to deliver an order based on inaccurate information provided by the customer, the package is disposed of by the carrier. In the instance that the customer would like the package to be redelivered, they must place a new order.
  
• PLEASE DOUBLE CHECK ALL SHIPPING INFORMATION PROVIDED to ensure there are no typos or inaccuracies in the shipping information to avoid the disposal of your order in the instance it is undeliverable.

Lost or Stolen Packages

Sweet Jubilee is not responsible for lost or stolen packages that are confirmed to be delivered to the address entered for an order. Upon inquiry, Sweet Jubilee will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Damaged Product

Our goal is to guarantee your satisfaction, so if you receive damaged product, please contact us within 14 days of delivery to inquire about your eligibility for a refund or reshipment. We may require photographic evidence of the damaged product to provide these services.

If you have any questions pertaining to this shipping policy, please call us at 717-691-9782.

*Sweet Jubilee reserves the right to adjust this shipping policy as business needs dictate. Changes will be reflected in this policy as they occur.*