E-Commerce Shipping Policy

Standard Terms

• All e-commerce orders will be processed and shipped as soon as possible. Shipping will typically occur next business day.
• Orders may be scheduled for a future ship date which will be honored provided they fall within all other policy requirements.
  
• To qualify for Next Day or 2 Day Air shipping, orders must be received by 12:00 pm EST (Monday - Friday). Next Day or 2 Day Air shipping must be selected as the shipping method for same day shipments.
  
• Street address is required for shipping. We cannot ship to PO boxes or APO boxes.
  
• Sweet Jubilee does not ship internationally. Hawaii and Alaska residents may select Next Day or 2 Day Air shipping.
• PLEASE NOTE: During times of high sales volume, discounts periods, and promotional timeframes, orders may take extra time to process. We do not ship on weekends or major holidays.

Shipping Rates

• Ground shipping is included free of charge with all e-commerce purchases.
  
• Next Day and 2 Day Air shipments are available for expedited shipping at a flat rate upcharge. Shipping rates for Next Day and 2 Day Air shipments may vary daily based on carrier rates. Exact upcharges will be reflected on the website shopping cart prior to check out.

Quality Control

• Sweet Jubilee takes special care of your chocolate products being shipped to areas with temperatures above 68° by carefully packing them with reusable ice packs in an insulated case. Our reusable cold packs typically last 3 days (more or less depending on temperature) from the time they leave our facility.
  
• Shipments may be held or adjusted to ensure maximum quality when high temperatures, adverse weather, or other factors increase a risk to product quality or disrupt the carrier networks.
  
• To ensure your package arrives in good quality, we do not ship packages that will remain in the network over a weekend. We will ship for a Saturday delivery when appropriate.
  
• Carrier selection and shipping method are managed by and at the sole discretion of Sweet Jubilee for all orders where Ground shipment is selected. For all Next Day and 2 Day Air shipments, carrier and shipment method is also at the sole discretion of Sweet Jubilee, but with time-in-transit requirements being met.

Incorrect Shipping Information

• During the fulfillment process, we do our best to contact you if we happen across an “undeliverable address.” We define an “undeliverable address” as one that is not recognized by the carrier’s shipping system, and therefore, would not be delivered upon reaching the location. Sweet Jubilee is not responsible for incorrect shipping information provided by the customer. As a result, if an undeliverable address or inaccurate shipping information is provided, Sweet Jubilee is not responsible for the unreceived item.
  
• If a carrier is unable to deliver an order based on inaccurate information provided by the customer, the package is disposed of by the carrier. In the instance that the customer would like the package to be redelivered, they must place a new order.
  
• PLEASE DOUBLE CHECK ALL SHIPPING INFORMATION PROVIDED to ensure there are no typos or inaccuracies in the shipping information to avoid the disposal of your order in the instance it is undeliverable.

Lost or Stolen Packages

Sweet Jubilee is not responsible for lost or stolen packages that are confirmed to be delivered to the address entered for an order. Upon inquiry, Sweet Jubilee will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Damaged Product

Our goal is to guarantee your satisfaction, so if you receive damaged product, please contact us within 14 days of delivery to inquire about your eligibility for a refund or reshipment. We may require photographic evidence of the damaged product to provide these services.

If you have any questions pertaining to this shipping policy, please call us at 717-691-9782.

*Sweet Jubilee reserves the right to adjust this shipping policy as business needs dictate. Changes will be reflected in this policy as they occur.*