Wholesale Terms, Conditions, & Ordering Information

Ordering Information

• All wholesale orders should be emailed to orders@sweetjubilee.com. This is also the best email for general questions and inquiries.
  
• Our order minimum is $350.
  
• All products are OUD Kosher certified unless notated.
• All products are sold by the case, which is typically 12 units.
• Bows, ribbons, decoration, and toppings may slightly vary from what is shown. Everyday and Celebration products are available all year long.
• We typically operate on a 2-week lead time. However, we recommend you order well in advance of your desired ship date to ensure product availability. We reserve the right to close specific ship dates based on our production capacity.

Payment & Terms

• New customers must provide a sales tax ID number (tax exempt certificate).
• All first orders require credit card payment (MasterCard, Visa, Discover, Amex) or payment within established terms after approval of credit application.
• Credit card orders in excess of $5,000 will be subject to a 3% service fee.
• Standard terms are Net 30 with a 2% per month penalty for late payments.
• Please contact ctwilliams@sweetjubilee.com for a credit application.
• After 5 business days without credit card approval, the order is subject to cancelation.
• Past due accounts must be paid in full prior to shipment of the next order.
• Makes checks payable to Sweet Jubilee or NPI Ventures, LLC. Returned check charge is $40.
• All invoices will be emailed from a DO NOT REPLY address, so please make sure we have your accounting email on file.

Shipping & Handling

• Customer is responsible for shipping costs unless other arrangements have been approved in advance by the sales department.
• Most orders ship UPS Ground. We will use customer’s UPS or FedEx account number upon request. For large orders, we may opt to ship LTL freight.
• In warm weather over 70°, cold packing is required to maintain product quality. The charge for cold packing is $13 per shipper case, which includes an insulated liner and necessary ice packs. Because cold packs are only effective for 3 days, some locations will incur additional charges for upgraded delivery options (i.e. Reefer Truck or Expedited Delivery). Transit time and temperature may affect the ship date during the summer.
• Due to high seasonal demand, we may not change an order’s ship date to accommodate for the weather and avoid cold packing charges after it is confirmed. Please plan accordingly and get your orders in as early as possible to hold your desired ship date.

Claims

PLEASE NOTE: Any claims for damages and/or shipment discrepancies must be reported to us within 48 HOURS of receipt. Please save all original boxes, packaging materials and tracking labels until claims are settled. Photos of date codes and each unit of damaged product are required for quality control purposes.

Storage & Shelf Life

To maximize product shelf life and quality, we recommend storing in a consistently cool (ideally 65° - 68°), dry place out of direct sunlight and away from strong odors. Shelf life when stored as recommended is: 6 months for Chocolate Brittle Crunch and Pretzel Toppers, 9 months for chocolate covered products (cookies, pretzel twists, pretzel rods, licorice, etc.), and 18 months for solid chocolate.